Ups Customer Center Locations (2024)

FAQs

Is a UPS customer center the same as a UPS store? ›

What is the difference between a UPS Customer Center and The UPS Store®? A UPS Customer Center is a UPS-owned and staffed shipping location equipped to assist you with any UPS international, air or ground package shipment.

Drop Your UPS Packages Off

UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off. UPS Customer Centers: On-site UPS operating facility.

(800) 742-5877

United Parcel Service / Customer service

emailinfo@ups.com.

Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.

The UPS Store Difference

We're more than packing and shipping. We provide printing services, a real street address for mailboxes, package notification and even direct mail services (design, print, mail). We are committed to doing everything we can to help small businesses reach their goals.

Can you hold my packages while I'm away? Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. Customer centers can hold your package for up to five business days.

Drop your items at The UPS Store

You can also take your returns to The UPS Store. When selecting the method for returning your Amazon purchase, choose The UPS Store Dropoff. You don't need to have your items boxed or labeled. Instead, The UPS Store will pack, label and ship your return for free.

Yes. During checkout, you can designate a UPS Access Point pickup person. Ensure that the name appears exactly as it does on their government-issued ID. They will need that ID and the tracking number of your order to pick up your package.

FAQ. Why can't I submit my claim on UPS.com? The shipper of your package has a restriction on the account, which doesn't allow recipients or third parties to begin the claim process. Contact the shipper who requested you submit your claim for further assistance.

Why does UPS take so long? ›

There could be several reasons why your UPS package is taking longer than expected to arrive. Some common reasons include weather delays, high package volume during peak seasons, incorrect or incomplete address information, customs clearance delays for international shipments, and unexpected transportation issues.

In 1994, UPS moved its corporate headquarters to Atlanta with construction emphasizing energy efficiencies and an extensive tree protection and replacement program. The location at 55 Glenlake Parkway is still its current home.

If UPS delivers a package to the wrong address, the first step is to contact UPS customer service and report the issue. They will investigate and try to locate the package. If the package cannot be found, UPS will initiate a claim and provide compensation for the lost or damaged package.

If you do not have a tracking number for your package, you can track your package on the UPS package tracker using a reference number, package ID, or US Postal Service IMPB.

The UPS Store (formerly the United States arm of Mail Boxes Etc.) is a franchised subsidiary of United Parcel Service which provides, according to its website, shipping, shredding, printing, fax, passport photos, personal and business mailboxes, and notary services. August 1, 1980 (as Mail Boxes Etc.)

United Parcel Service

The UPS Store / Parent organization

We deliver packages each business day for 1.6 million shipping customers to 10.2 million delivery customers in over 200 countries and territories. In 2023, we delivered an average of 22.3 million packages per day, totaling 5.7 billion packages during the year. Total revenue in 2023 was $91.0 billion.

“Left at met customer” is a status update provided by UPS to indicate that the package has been delivered to the recipient in person. The term “met customer” refers to the fact that the UPS driver physically handed over the package to the customer, rather than leaving it at the doorstep or with a neighbor.